FAQ

  • What kind of store is Pocket?

    Pocket is an eclectic resale store that specializes in women’s and unisex clothing, jewelry, accessories, and shoes. We are similar to a consignment store, but a little quicker and easier; we buy your items outright or trade for store credit instead of the traditional consignment process.

  • What are your hours?

    Monday to Saturday: 11AM to 6PM

    Sunday: 12:30PM to 5:30PM

    For all the latest on our store hours when it comes to holidays, check out our Instagram!

  • Where is Pocket located?

    1541 Fort Street, Victoria, BC

    Right at Oak Bay Junction, next door to Freddie’s Market.

    (See our Contact page for a detailed map)

  • Do I need an appointment?

    No appointment is required at this time.

  • Are you accepting new items?

    We are!

    We can’t always guarantee we’ll be able to use your items—as we’re often running close to full capacity—but our team is always happy to take a look.

  • When can I bring items in?

    Our intake days are Tuesday to Saturday. Drop-offs are accepted all day during intake days, and we can often do on-the-spot processing after 3PM.

    Please bring your items in a sturdy bag or tote—preferably no hangers, please!

  • What's the intake process like?

    For drop-offs:
    We grab some information from you, label your bag(s), and usually within 24 hours we’ll be done processing your items and contact you. If we’re able to use anything, we’ll make you an offer of cash and an offer of credit—it’s your choice from there! As always, none of your items go on the shop floor until you are paid out.

    For on-the-spot processing:
    Similar to drop-offs; however, we immediately process your items while you browse the shop, and can typically be finished in 5 to 15 minutes. Again, if we’re able to use anything, the same procedure applies as with drop-offs. As a reminder, this option is usually only available after 3PM on our intake days.

  • What type of items do you take?

    We are happy to take a look at anything you’d like to bring in!

    We accept: clothing, shoes, jewelry and accessories in good usable condition. Take a look on the shop floor for the best way to get a feel for the types of items we stock!

  • Can you donate my items for me?

    Yes, we can! If you want us to donate the items you’ve brought in outright, or if you want us to donate any items we aren’t able to use after we’ve taken a look at your items, just let us know when you bring them in!

    (See the “Donations” section of our About page for more info on where we donate)

  • What is your return policy?

    If you’re not 100% happy with your item(s), we offer exchange only with the original tag still attached within 2 weeks of purchase date.

  • Is your store pet-friendly?

    Woof! (yes)

  • Are you hiring?

    If you’re interested in joining our team at Pocket, stop by the store/send us an email with your résumé. Make sure to note your availability and we’ll gladly check it out!